- Terms & Conditions
Terms & Conditions
For all inquiries please contact our Carlyle team at the following number, email, or address:
Address: 1056 Third Avenue New York, NY 10065
Price Quotes are valid for 30 days.
To place an order a 50% deposit is required. Once an order is placed, it may not be cancelled.
The client is responsible to ensure the product will fit through doorways, hallways, elevators, stairs, etc. Should you need assistance ensuring fit, please ask a sales associate about options prior to production. If upon delivery knock down services are required, additional charges will apply. If merchandise needs to be returned to our factory, you will incur additional delivery charges.
Signing Upon Delivery
It is important that the trusted party signing for delivery has knowledge of the order. Before accepting the item please be confident with the fabric, size, quality, and style. In the rare event an item arrives in a condition other than expected, please clearly note in the delivery receipt. If delivery is not taken within 30 days if completion, storage charges will apply and be billed monthly. Storage rates are $200 per month per piece.
Your desired product completion time can be discussed with your sales associate.
Merchandise pick ups are available M-Th between 8AM-3PM and Friday 8AM-12PM.
An appointment will need to be made at least 24 hours in advance. A $45 handling charge will be ap- plied per piece.
Floor samples are sold “as is” and are final sale.